Terms and Conditions

1. Scope of Services & Professional Conduct (Zero-Tolerance Policy)

SukSabai Thai Home Services LLC (“SukSaBai”, “we”, “us”, or “our”) provides strictly professional, therapeutic Thai massage, athletic sports recovery, and relaxation treatments delivered to private residences and hotel suites within the Emirate of Dubai.

Strict Zero-Tolerance Policy: All treatments are strictly therapeutic and non-sexual in nature. Any inappropriate remarks, advances, solicitation, or disrespectful behavior toward our therapists will result in the immediate termination of the session, full forfeiture of all amounts without refund, permanent blacklisting, and reporting to Dubai authorities where applicable.

2. Medical Disclaimer & Client Health Responsibility

Our treatments are provided for relaxation, muscular recovery, and general wellness. They do not constitute medical care, physical therapy, chiropractic manipulation, or clinical diagnosis, and are not a substitute for professional medical advice.

• By booking a session, you confirm that you are in good physical health and have disclosed any medical conditions, pregnancy, high blood pressure, cardiovascular issues, recent surgeries, acute spinal injuries, skin infections, or allergies (including nut, botanical, or essential oil sensitivities) prior to treatment.
• SukSaBai does not perform massage on clients in their first trimester of pregnancy, clients with contagious skin conditions, or clients under the influence of alcohol or illicit substances.
• You expressly assume all risks associated with receiving bodywork and release SukSaBai and its specialists from any liability relating to undisclosed medical conditions, pre-existing injuries, or post-massage muscular soreness.

3. Home Visit Requirements, Access & Property Safety

To ensure a safe and punctual service at your villa, apartment, or hotel room in Dubai:

• Space & Environment: You agree to provide a clean, safe, smoke-free, and air-conditioned indoor area of at least 2m × 3m for the portable massage bed setup, along with access to a washroom for the therapist to wash hands before and after the session.
• Gate Passes & Building Security: You are responsible for arranging any required community gate passes, tower security clearances, or visitor parking access prior to the therapist’s arrival window.
• Pets: All household pets must be secured in a separate room for the duration of the therapist’s visit.
• Personal Valuables & Property: Please secure all personal valuables prior to the appointment. While our specialists exercise the highest care when setting up portable equipment, SukSaBai is not liable for pre-existing wear, incidental oil transfer onto personal fabrics if client linens are requested, or unattended personal items.

4. Pricing & Payment Terms

• Currency: All prices displayed on this website are in United Arab Emirates Dirhams (AED) and include the use of our portable massage bed, heating blanket, sanitized linens, bathrobe, and aroma diffuser.
• Payment on Arrival: No online card is required to reserve. Payment is settled comfortably with your therapist upon arrival using a portable Card Machine, Apple Pay, or Cash.

5. Cancellations, Rescheduling & Late Arrivals

All bookings are subject to our Refund & Cancellation Policy. If a client arrives late or delays the start of the session at their residence, the session duration may be shortened accordingly so as not to delay subsequent scheduled clients, with the full booking fee remaining applicable.

6. Limitation of Liability & Governing Law

To the maximum extent permitted under UAE law, SukSaBai’s total liability for any claim arising out of or relating to a booking or service shall not exceed the total amount paid by the client for the specific session giving rise to the claim. These Terms and Conditions are governed by and construed in accordance with the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates.

7. Contact Information

For any questions regarding these Terms and Conditions, please contact SukSaBai Thai Home Services Customer Service at +971 55 260 0494, WhatsApp +971 55 977 3812, or by email at yj.digitall@gmail.com.