Privacy Policy

1. Overview & Commitment to Discretion

SukSabai Thai Home Services LLC (“SukSaBai”, “we”, “us”, or “our”) respects the privacy and discretion of our private residence and hotel guests across the Emirate of Dubai. This Privacy Policy explains how we collect, use, and safeguard your personal information when you browse our website or book a home massage session online, in accordance with UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL).

2. Information We Collect

We collect only the minimum information required to confirm your reservation and dispatch your specialist accurately:

• Contact Information: Your name, mobile/WhatsApp phone number, and email address (optional for receipts).
• Dispatch Location Data: Your Dubai community/area, building or villa number, and Google Maps pin coordinates provided during checkout so our driver and therapist can reach your door on time.
• Booking Details: Selected treatment, session duration, preferred specialist, and appointment date/time.

3. Payment Security & Stripe Processing

All online credit card, debit card, Apple Pay, and Google Pay transactions are processed directly by Stripe, a global PCI-DSS Level 1 certified payment processor.

• No Card Storage on Our Servers: SukSaBai never sees, stores, or has access to your full credit card number, CVV security code, or digital wallet credentials.
• 256-Bit SSL Encryption: All checkout communications are transmitted over encrypted HTTPS/TLS connections.

4. How We Use Your Information

Your information is used strictly to:

• Confirm your appointment and send live arrival updates via phone or WhatsApp;
• Navigate our certified therapist and portable spa setup to your residence or hotel suite;
• Process your appointment reservation and receipt documentation; and
• Track eligibility for our loyalty reward (Book 5 treatments, receive your 6th complimentary).

Strict Confidentiality: We never sell, rent, or trade your personal details or residential address to third-party marketers. Your address and contact details are shared only with the assigned dispatch driver and therapist for the duration of your scheduled visit.

5. Cookies & Analytics

Our website uses essential session storage to remember your selected massage and checkout preferences while you complete your booking, as well as anonymized analytics to improve site speed and usability.

6. Your Rights & Data Deletion Requests

You may request access to, correction of, or deletion of your personal booking records at any time by contacting SukSaBai Customer Service at +971 55 260 0494, WhatsApp +971 55 977 3812, or by email at yj.digitall@gmail.com.