Refund & Cancellation Policy

1. Why We Require Advance Reservation

Every SukSaBai home massage appointment reserves a dedicated certified Thai therapist, private dispatch vehicle, and freshly sanitized portable spa kit specifically for your Dubai residence and arrival window. Our cancellation and refund policy is designed to be fair to our guests while protecting our specialists’ scheduled time.

2. Complimentary Rescheduling (More Than 6 Hours’ Notice)

If your plans change, you may reschedule your appointment date or time free of charge by contacting Customer Service at +971 55 260 0494 or WhatsApp +971 55 977 3812 at least 6 hours prior to your scheduled arrival window. Your reservation will be transferred automatically to your new appointment slot.

3. Cancellations With Advance Notice

Appointments cancelled with at least 12 hours' advance notice can be rescheduled or cancelled anytime with zero fee.

4. Late Cancellations (Less Than 6 Hours’ Notice) & No-Shows

A booking is considered a Late Cancellation or No-Show if:

• You cancel or request a time change less than 6 hours before your scheduled arrival window;
• Our specialist has already been dispatched or has arrived at your building/villa gate and you are unreachable by phone/WhatsApp for more than 20 minutes; or
• Entry is denied by building or community security because a required gate pass or visitor clearance was not arranged.

Notice: Please notify us as early as possible so we can adjust our therapist schedules respectfully.

5. Completed Treatments & On-Site Satisfaction Guarantee

• Completed Services Are Non-Refundable: Once a massage or wellness session has been completed, all payments are final and non-refundable.
• First 15-Minute Adjustment Policy: Your comfort is our priority. If you wish to adjust massage pressure, room temperature, oil selection, or focus areas, please inform your therapist within the first 15 minutes of the session so they can immediately tailor the treatment—or contact Customer Service on the spot.

6. Termination Due to Inappropriate Conduct or Unsafe Conditions

As stated in our Terms & Conditions, if a therapist must terminate a visit due to inappropriate client behavior, intoxication, unrestrained pets, or an unsafe working environment, 100% of the amount paid is forfeited with zero refund.

7. Payment Disputes & Chargeback Resolution

By completing a booking on our website, you expressly authorize the charge to your selected payment method and agree to the terms of this Refund & Cancellation Policy. If you have any billing question or concern, you agree to contact SukSaBai Customer Service (+971 55 260 0494 / yj.digitall@gmail.com) first so we can resolve the matter promptly before initiating any dispute with your card issuer.